Cancellation & Refund Policy

Jordan Drive Tribe

At Jordan Drive Tribe, we understand that plans can change. This policy has been designed to be fair and transparent for all parties while ensuring the highest standard of service for every booking.

Cancellation Timeframes

To be eligible for a refund, cancellation requests must be submitted within the following timeframes:

    •    Accommodation Bookings — Cancellations must be made at least 7 days prior to the arrival date to qualify for a refund.
    •    Luxury Package Bookings — Due to the exclusive nature of our luxury offerings, cancellations must be submitted at least 7 days prior to the arrival date.
    •    All Other Bookings — Cancellations submitted at least 48 hours prior to the arrival date are eligible for a refund.
Cancellation requests received outside the above timeframes will not be eligible for a refund under any circumstances.

Refund Method & Processing

    •    Approved refunds will be issued at the sole discretion of Jordan Drive Tribe either as a cash refund to the original payment method or as a credit voucher redeemable for future bookings.
    •    All refunds are subject to the deduction of any applicable transaction fees, payment gateway charges, or processing expenses incurred at the time of the original booking.
    •    Refund processing times vary depending on your payment method and financial institution, and Jordan Drive Tribe cannot be held responsible for delays caused by third-party processors.
    •    Credit vouchers, where issued, are non-transferable, non-exchangeable for cash, and carry an expiry period as communicated at the time of issuance.

Dispute Resolution

Jordan Drive Tribe is committed to resolving all concerns promptly and professionally. We strongly encourage clients to contact our support team directly before initiating any third-party dispute.

    •    In the event that a client initiates a chargeback or dispute through their payment gateway or financial institution, Jordan Drive Tribe reserves the right to suspend this cancellation policy in its entirety with respect to that booking.
    •    Once a dispute is raised through a third party, Jordan Drive Tribe will not be bound by the refund terms outlined above and will respond directly through the appropriate dispute resolution channels.
    •    Any costs or fees incurred by Jordan Drive Tribe as a result of an unjustified chargeback may be recovered from the client.

Force Majeure & Exceptional Circumstances

In the event of extraordinary circumstances beyond either party’s control — including but not limited to natural disasters, government-imposed travel restrictions, or other force majeure events — Jordan Drive Tribe will assess cancellation requests on a case-by-case basis and work in good faith toward a fair resolution.

How to Submit a Cancellation Request

All cancellation requests must be submitted in writing via our official communication channels (email or platform message). Requests made verbally or through unofficial channels will not be considered valid.

The cancellation request timestamp will be used to determine eligibility in accordance with the timeframes above.

Jordan Drive Tribe reserves the right to amend this policy at any time. The version in effect at the time of booking will apply to your reservation.

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